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Managing Service Quality and Customer Satisfaction


Location Start date End date Price Inquire Register
Dubai 02.09.2018 06.09.2018 3,950 $ Inquire now Register
Dubai 23.09.2018 27.09.2018 3,950 $ Inquire now Register
Dubai 06.01.2019 10.01.2019 3,950 $ Inquire now Register
Paris 06.01.2019 10.01.2019 5,950 $ Inquire now Register
Dubai 27.01.2019 31.01.2019 3,950 $ Inquire now Register
Dubai 10.02.2019 14.02.2019 3,950 $ Inquire now Register
Dubai 24.02.2019 28.02.2019 3,950 $ Inquire now Register
Moscow 24.02.2019 28.02.2019 6,950 $ Inquire now Register
Beirut 17.03.2019 21.03.2019 3,950 $ Inquire now Register
Dubai 17.03.2019 21.03.2019 3,950 $ Inquire now Register
Madrid 31.03.2019 04.04.2019 5,950 $ Inquire now Register
Casa Blanca 31.03.2019 04.04.2019 4,950 $ Inquire now Register
Dubai 31.03.2019 04.04.2019 3,950 $ Inquire now Register
Dubai 14.04.2019 18.04.2019 3,950 $ Inquire now Register
Istanbul 14.04.2019 18.04.2019 5,950 $ Inquire now Register
Cairo 09.06.2019 13.06.2019 3,950 $ Inquire now Register
Dubai 09.06.2019 13.06.2019 3,950 $ Inquire now Register
London 23.06.2019 27.06.2019 5,950 $ Inquire now Register
Dubai 23.06.2019 27.06.2019 3,950 $ Inquire now Register
Vienna 23.06.2019 27.06.2019 5,950 $ Inquire now Register
Paris 21.07.2019 25.07.2019 5,950 $ Inquire now Register
Dubai 21.07.2019 25.07.2019 3,950 $ Inquire now Register

Overview

In this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way they manage quality and continuously seek to improve levels of customer satisfaction.  In this programme, you will:
 
  • Learn about Customer Service and Quality Management Tools
  • Learn how to improve Customer Satisfaction
  • Improve your people skills
  • Learn how to proactively manage and control expections
 
WHO SHOULD ATTEND?
 
  • All business professionals in customer facing positions or with specific responsibilities for Service Quality and Customer Satisfaction
  • Personnel new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satisfaction skills

Objectives

  • Describe how to use Quality Management tools and methods
  • Build strong customer relationships
  • Help influence and set customer expectations
  • Measure their own degree of customer focus and be able to apply a variety of methods to get closer to the customer
  • Implement improved people skills to enhance customer service
  • Improve service to internal customers as well as external customers
  • Use skills to build effective relationships