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Customer Service Excellence


Location Start date End date Price Inquire Register
Madrid 24.06.2018 28.06.2018 5,950 $ Inquire now Register
Casa Blanca 24.06.2018 28.06.2018 4,950 $ Inquire now Register
Dubai 24.06.2018 28.06.2018 3,950 $ Inquire now Register
Dubai 01.07.2018 05.07.2018 3,950 $ Inquire now Register
Istanbul 01.07.2018 05.07.2018 5,950 $ Inquire now Register
Vienna 22.07.2018 26.07.2018 5,950 $ Inquire now Register
London 22.07.2018 26.07.2018 5,950 $ Inquire now Register
Dubai 22.07.2018 26.07.2018 3,950 $ Inquire now Register
Cairo 29.07.2018 02.08.2018 3,950 $ Inquire now Register
Dubai 29.07.2018 02.08.2018 3,950 $ Inquire now Register
Dubai 26.08.2018 30.08.2018 3,950 $ Inquire now Register
Istanbul 26.08.2018 30.08.2018 5,950 $ Inquire now Register
Dubai 06.01.2019 10.01.2019 3,950 $ Inquire now Register
Vienna 06.01.2019 10.01.2019 5,950 $ Inquire now Register
London 06.01.2019 10.01.2019 5,950 $ Inquire now Register
Istanbul 20.01.2019 24.01.2019 5,950 $ Inquire now Register
Dubai 20.01.2019 24.01.2019 3,950 $ Inquire now Register
Dubai 10.02.2019 14.02.2019 3,950 $ Inquire now Register
Dubai 24.02.2019 28.02.2019 3,950 $ Inquire now Register
Paris 24.02.2019 28.02.2019 5,950 $ Inquire now Register
Dubai 17.03.2019 21.03.2019 3,950 $ Inquire now Register
Dubai 31.03.2019 04.04.2019 3,950 $ Inquire now Register
Dubai 14.04.2019 18.04.2019 3,950 $ Inquire now Register
Moscow 14.04.2019 18.04.2019 6,950 $ Inquire now Register

Overview

Customer focused organisations know that delivering excellence in service does not happen by accident. It requires careful integration of key factors that together set the company apart from competitors, win and retain profitable customers and attract, motivate and keep best staff. In this five-day programme delegates will learn the core practices and skills that successful businesses employ to consistently deliver world-class customer service experiences.
 
WHO SHOULD ATTEND?
 
  • Customer service professionals, managers, quality management personnel, voice of the customer analysts
  • All specialists responsible for building and sustaining their company’s reputation for customer service excellence

Objectives

  • Improve service delivery standards, reflected in higher levels of customer satisfaction and bottom line profits
  • Build a customer focused culture
  • Lead customer service performance and professionalism in their organisation
  • Improve business performance and the customer’s experience
  • Recruit, train and motivate staff
  • Develop and improve internal service standards
  • Assess internal and external skills based development programmes