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Customer Service Excellence


Location Start date End date Price Inquire Register
Dubai Courses 06.01.2019 10.01.2019 3,950 $ Inquire now Register
Vienna Courses 06.01.2019 10.01.2019 5,950 $ Inquire now Register
London Courses 06.01.2019 10.01.2019 5,950 $ Inquire now Register
Istanbul Courses 20.01.2019 24.01.2019 5,950 $ Inquire now Register
Dubai Courses 20.01.2019 24.01.2019 3,950 $ Inquire now Register
Dubai Courses 10.02.2019 14.02.2019 3,950 $ Inquire now Register
Dubai Courses 24.02.2019 28.02.2019 3,950 $ Inquire now Register
Paris Courses 24.02.2019 28.02.2019 5,950 $ Inquire now Register
Dubai Courses 17.03.2019 21.03.2019 3,950 $ Inquire now Register
Dubai Courses 31.03.2019 04.04.2019 3,950 $ Inquire now Register
Dubai Courses 14.04.2019 18.04.2019 3,950 $ Inquire now Register
Moscow Courses 14.04.2019 18.04.2019 6,950 $ Inquire now Register
Dubai Courses 09.06.2019 13.06.2019 3,950 $ Inquire now Register
Beirut Courses 09.06.2019 13.06.2019 3,950 $ Inquire now Register
Dubai Courses 23.06.2019 27.06.2019 3,950 $ Inquire now Register
Madrid Courses 23.06.2019 27.06.2019 5,950 $ Inquire now Register
Casa Blanca Courses 23.06.2019 27.06.2019 4,950 $ Inquire now Register
Dubai Courses 30.06.2019 04.07.2019 3,950 $ Inquire now Register
Istanbul Courses 30.06.2019 04.07.2019 5,950 $ Inquire now Register
Vienna Courses 21.07.2019 25.07.2019 5,950 $ Inquire now Register
London Courses 21.07.2019 25.07.2019 5,950 $ Inquire now Register
Dubai Courses 21.07.2019 25.07.2019 3,950 $ Inquire now Register
Dubai Courses 28.07.2019 01.08.2019 3,950 $ Inquire now Register
Cairo Courses 28.07.2019 01.08.2019 3,950 $ Inquire now Register
Istanbul Courses 25.08.2019 29.08.2019 5,950 $ Inquire now Register
Dubai Courses 25.08.2019 29.08.2019 3,950 $ Inquire now Register

Overview

Customer focused organisations know that delivering excellence in service does not happen by accident. It requires careful integration of key factors that together set the company apart from competitors, win and retain profitable customers and attract, motivate and keep best staff. In this five-day programme delegates will learn the core practices and skills that successful businesses employ to consistently deliver world-class customer service experiences.
 
WHO SHOULD ATTEND?
 
  • Customer service professionals, managers, quality management personnel, voice of the customer analysts
  • All specialists responsible for building and sustaining their company’s reputation for customer service excellence

Objectives

  • Improve service delivery standards, reflected in higher levels of customer satisfaction and bottom line profits
  • Build a customer focused culture
  • Lead customer service performance and professionalism in their organisation
  • Improve business performance and the customer’s experience
  • Recruit, train and motivate staff
  • Develop and improve internal service standards
  • Assess internal and external skills based development programmes