back
Certified Customer Service Professional


Location Start date End date Price Inquire Register
Dubai 01.07.2018 05.07.2018 3,950 $ Inquire now Register
Paris 01.07.2018 05.07.2018 5,950 $ Inquire now Register
Dubai 15.07.2018 19.07.2018 3,950 $ Inquire now Register
Dubai 22.07.2018 26.07.2018 3,950 $ Inquire now Register
Moscow 12.08.2018 16.08.2018 6,950 $ Inquire now Register
Dubai 12.08.2018 16.08.2018 3,950 $ Inquire now Register
Beirut 09.09.2018 13.09.2018 3,950 $ Inquire now Register
Dubai 09.09.2018 13.09.2018 3,950 $ Inquire now Register
Dubai 30.12.2018 03.01.2019 3,950 $ Inquire now Register
Moscow 13.01.2019 17.01.2019 6,950 $ Inquire now Register
Dubai 13.01.2019 17.01.2019 3,950 $ Inquire now Register
Beirut 03.02.2019 07.02.2019 3,950 $ Inquire now Register
Dubai 03.02.2019 07.02.2019 3,950 $ Inquire now Register
Casa Blanca 17.02.2019 21.02.2019 4,950 $ Inquire now Register
Madrid 17.02.2019 21.02.2019 5,950 $ Inquire now Register
Dubai 17.02.2019 21.02.2019 3,950 $ Inquire now Register
Istanbul 03.03.2019 07.03.2019 5,950 $ Inquire now Register
Dubai 03.03.2019 07.03.2019 3,950 $ Inquire now Register
Cairo 24.03.2019 28.03.2019 3,950 $ Inquire now Register
Dubai 24.03.2019 28.03.2019 3,950 $ Inquire now Register
Dubai 07.04.2019 11.04.2019 3,950 $ Inquire now Register
London 07.04.2019 11.04.2019 5,950 $ Inquire now Register
Vienna 07.04.2019 11.04.2019 5,950 $ Inquire now Register
Istanbul 21.04.2019 25.04.2019 5,950 $ Inquire now Register
Dubai 21.04.2019 25.04.2019 3,950 $ Inquire now Register

Objectives

  • Understand the importance of a customer service culture in a competitive environment.
  • Practice the techniques of managing customer expectations and delighting customers.
  • Define the process of managing a customer complaint system.
  • Agree and practice strategies for service recovery aimed at regaining customer loyalty.
  • Analyze basic behavioral patterns of different customer personalities and the best way to deal with them.