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Certified Customer Service Professional


Location Start date End date Price Inquire Register
Dubai Courses 16.06.2019 20.06.2019 3,950 $ Inquire now Register
Dubai Courses 30.06.2019 04.07.2019 3,950 $ Inquire now Register
Paris Courses 30.06.2019 04.07.2019 5,950 $ Inquire now Register
Dubai Courses 14.07.2019 18.07.2019 3,950 $ Inquire now Register
Dubai Courses 21.07.2019 25.07.2019 3,950 $ Inquire now Register
Beirut Courses 08.09.2019 12.09.2019 3,950 $ Inquire now Register
Dubai Courses 08.09.2019 12.09.2019 3,950 $ Inquire now Register
Dubai Courses 29.12.2019 02.01.2020 3,950 $ Inquire now Register
Moscow Courses 29.12.2019 02.01.2020 6,950 $ Inquire now Register
Dubai Courses 29.12.2019 02.01.2020 3,950 $ Inquire now Register

Objectives

  • Understand the importance of a customer service culture in a competitive environment.
  • Practice the techniques of managing customer expectations and delighting customers.
  • Define the process of managing a customer complaint system.
  • Agree and practice strategies for service recovery aimed at regaining customer loyalty.
  • Analyze basic behavioral patterns of different customer personalities and the best way to deal with them.